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Delivery & Cancellation Policy

Last updated: 2026-07-12

1. Delivery Options

Delivery

Mountain Trail Topicals ships products within selected zones. Delivery zones are listed at checkout based on your address. We currently serve a limited area around our location.

Delivery timelines (Same Day, Next Day, or 2-3 Day) are shown at checkout based on your address and product type. Heavy or oversized items may have separate delivery terms.

Pickup

You can order online and pick up your purchase from our location at village Mansari, PO Haripur, naggar Manali road, near sunbloom cafe. We will notify you when your order is ready for collection.

2. Delivery Charges

Delivery charges, when applicable, are calculated based on distance and order size and shown at checkout before payment. Pickup orders have no delivery charge.

3. Order Tracking

Order status updates are sent via WhatsApp, SMS, or email at key milestones: order confirmed, prepared, out for delivery, and delivered/picked up.

4. Cancellation by Customer

You may cancel an order within 5 minutes of placing it, provided preparation has not started. After this window, cancellation is at our discretion and may not be possible.

To cancel, contact us at mttopicals@gmail.com or +917807675833 with your order number.

5. Cancellation by Us

We reserve the right to cancel an order if:

  • The item is unavailable after the order was placed
  • The delivery address falls outside our serviceable area
  • Payment cannot be verified
  • We are unable to fulfil the order for operational reasons

In all such cases, the full amount paid is refunded to the original payment method.

6. Non-Delivery or Failed Pickup

If we are unable to reach you at the delivery address or the order remains uncollected past a reasonable period, we will attempt contact via the number provided. If we cannot reach you, the order may be cancelled and refunded (less any delivery charges already incurred), at our discretion.

7. Quality Issues

If you receive an order with quality issues, please raise it with us within 24 hours of receipt (with photographs where possible). We will investigate and issue a replacement or refund as appropriate.

8. Contact

Delivery or cancellation questions: mttopicals@gmail.com or +917807675833.